Managed IT services Melbourne — fixed-fee, no lock-in contract
Fixed-fee managed IT services for Melbourne business. 24/7 monitoring, helpdesk, patching, security, and reporting. No lock-in contracts. Call 1300 053 948.
Plans that scale with your business
Pick the level of cover you need — every plan is fixed-fee, security-first, and month-to-month with no lock-in contract.
Basic
Microsoft 365 Business Standard, remote support and our full security stack — for small teams that just need it to work.
- Microsoft 365 Business Standard licencesBasic and Standard ship with Microsoft 365 Business Standard — the full installed desktop apps, business email, Teams and 1TB OneDrive per user. Premium steps up to Business Premium.
- Microsoft 365 Business Premium licencesPremium includes Microsoft 365 Business Premium — everything in Standard plus Microsoft Defender for Business, Intune device management, conditional access and information protection (and can step up to E3/E5).
- Endpoint protection (EDR) + MFAEvery device gets behaviour-based threat detection, and every login is protected by multi-factor authentication.
- MDR for Microsoft 365We monitor your Microsoft 365 for stolen logins and suspicious activity, then step in to shut threats down.
- 24/7 in-house SOC monitoringOur own Melbourne security team watches your systems around the clock and acts the moment something looks wrong.
- Enterprise-grade email filteringWe block phishing, spam and malicious attachments before they reach anyone's inbox.
- Essential 8 alignmentWe align your environment to the ACSC Essential Eight — Maturity Level 1 on Basic, Maturity Level 2 on Standard and Premium.
- Remote helpdesk supportOur Melbourne helpdesk fixes everyday IT issues remotely, so your team gets unblocked fast.
- 24/7 monitoring & patching (RMM)We watch your devices day and night and keep them patched, catching problems before they cause downtime.
- Microsoft 365 tenancy managementWe set up and manage your Microsoft 365 accounts, security settings and licences so the environment stays clean and secure.
- SaaS Protect — Microsoft 365 backupAn independent backup of your Microsoft 365 data, so emails and files can be recovered if they're lost or deleted.
- Priority remote response SLAsYour support requests move to the front of the queue with priority response targets.
- vCIO technology roadmapA senior advisor helps you plan IT spend and improvements ahead, so technology supports where the business is heading.
- Priority 24/7 incident responseIf something serious happens, you go to the front of the line for round-the-clock response from our team.
- Onsite support across MelbourneWhen a job needs hands on hardware, our local engineers come to your office across Melbourne.
- Quarterly business reviewsEvery quarter we sit down with you to review performance, risks and what to plan next.
Standard
Adds a vCIO technology roadmap and priority response on top of Business Standard — our most popular plan.
- Microsoft 365 Business Standard licencesBasic and Standard ship with Microsoft 365 Business Standard — the full installed desktop apps, business email, Teams and 1TB OneDrive per user. Premium steps up to Business Premium.
- Microsoft 365 Business Premium licencesPremium includes Microsoft 365 Business Premium — everything in Standard plus Microsoft Defender for Business, Intune device management, conditional access and information protection (and can step up to E3/E5).
- Endpoint protection (EDR) + MFAEvery device gets behaviour-based threat detection, and every login is protected by multi-factor authentication.
- MDR for Microsoft 365We monitor your Microsoft 365 for stolen logins and suspicious activity, then step in to shut threats down.
- 24/7 in-house SOC monitoringOur own Melbourne security team watches your systems around the clock and acts the moment something looks wrong.
- Enterprise-grade email filteringWe block phishing, spam and malicious attachments before they reach anyone's inbox.
- Essential 8 alignmentWe align your environment to the ACSC Essential Eight — Maturity Level 1 on Basic, Maturity Level 2 on Standard and Premium.
- Remote helpdesk supportOur Melbourne helpdesk fixes everyday IT issues remotely, so your team gets unblocked fast.
- 24/7 monitoring & patching (RMM)We watch your devices day and night and keep them patched, catching problems before they cause downtime.
- Microsoft 365 tenancy managementWe set up and manage your Microsoft 365 accounts, security settings and licences so the environment stays clean and secure.
- SaaS Protect — Microsoft 365 backupAn independent backup of your Microsoft 365 data, so emails and files can be recovered if they're lost or deleted.
- Priority remote response SLAsYour support requests move to the front of the queue with priority response targets.
- vCIO technology roadmapA senior advisor helps you plan IT spend and improvements ahead, so technology supports where the business is heading.
- Priority 24/7 incident responseIf something serious happens, you go to the front of the line for round-the-clock response from our team.
- Onsite support across MelbourneWhen a job needs hands on hardware, our local engineers come to your office across Melbourne.
- Quarterly business reviewsEvery quarter we sit down with you to review performance, risks and what to plan next.
Premium
Steps up to Microsoft 365 Business Premium, with onsite support and priority incident response for growing teams.
- Microsoft 365 Business Standard licencesBasic and Standard ship with Microsoft 365 Business Standard — the full installed desktop apps, business email, Teams and 1TB OneDrive per user. Premium steps up to Business Premium.
- Microsoft 365 Business Premium licencesPremium includes Microsoft 365 Business Premium — everything in Standard plus Microsoft Defender for Business, Intune device management, conditional access and information protection (and can step up to E3/E5).
- Endpoint protection (EDR) + MFAEvery device gets behaviour-based threat detection, and every login is protected by multi-factor authentication.
- MDR for Microsoft 365We monitor your Microsoft 365 for stolen logins and suspicious activity, then step in to shut threats down.
- 24/7 in-house SOC monitoringOur own Melbourne security team watches your systems around the clock and acts the moment something looks wrong.
- Enterprise-grade email filteringWe block phishing, spam and malicious attachments before they reach anyone's inbox.
- Essential 8 alignmentWe align your environment to the ACSC Essential Eight — Maturity Level 1 on Basic, Maturity Level 2 on Standard and Premium.
- Remote helpdesk supportOur Melbourne helpdesk fixes everyday IT issues remotely, so your team gets unblocked fast.
- 24/7 monitoring & patching (RMM)We watch your devices day and night and keep them patched, catching problems before they cause downtime.
- Microsoft 365 tenancy managementWe set up and manage your Microsoft 365 accounts, security settings and licences so the environment stays clean and secure.
- SaaS Protect — Microsoft 365 backupAn independent backup of your Microsoft 365 data, so emails and files can be recovered if they're lost or deleted.
- Priority remote response SLAsYour support requests move to the front of the queue with priority response targets.
- vCIO technology roadmapA senior advisor helps you plan IT spend and improvements ahead, so technology supports where the business is heading.
- Priority 24/7 incident responseIf something serious happens, you go to the front of the line for round-the-clock response from our team.
- Onsite support across MelbourneWhen a job needs hands on hardware, our local engineers come to your office across Melbourne.
- Quarterly business reviewsEvery quarter we sit down with you to review performance, risks and what to plan next.
Not sure which fits? Book a free review and we'll recommend the right plan — and never oversell you.
Managed IT services hand the running and securing of your technology to one team for a predictable monthly fee. Key IT monitors your systems, runs the helpdesk, patches and protects every device, and reports on it all — so problems are caught before they cause downtime and your costs stay flat instead of spiking with every issue.
We can handle all of your technology, or supplement an in-house team. Either way it is fixed-fee, with no lock-in contract.
What is included
Unlimited remote helpdesk
from Melbourne-based, security-certified engineers.
Monitoring and maintenance
that catches failing hardware, full disks and failed backups before they bite.
Patching
of operating systems and applications inside agreed windows.
Security on every device
endpoint detection and response, MFA, and Essential Eight alignment.
Backup oversight
with tested, immutable backups.
Monthly reporting
on tickets, performance and risks.
Onsite support and projects
scoped as needed.
What is not included
We are upfront about scope. Major projects (migrations, office moves, hardware refreshes) are quoted separately, as is hardware itself and third-party software licensing. You will always know what is in your monthly fee and what is project work before it starts — no surprise exclusions mid-incident.
Managed IT vs break-fix vs in-house
Break-fix only earns when your IT fails, so the incentives work against you. In-house IT is dedicated but expensive and thin on specialist coverage. Managed IT gives you a whole team's skills, 24/7 monitoring and enterprise tooling for a fixed fee — the most cost-effective option for most businesses past ten staff.
Onboarding
We document your environment, deploy our monitoring and security stack, fix the obvious risks first, and agree your service targets in writing — so the relationship starts with clarity, not guesswork.
Frequently asked questions
How much do managed IT services cost in Melbourne?
Usually per user per month, with most SMB plans in the range of roughly $100–$200 per user depending on inclusions. We quote against your actual environment after a free review, so the number is real rather than a guess.
Is there a lock-in contract?
No. We work month-to-month. We would rather keep your business by doing good work than by holding you to a long agreement.
Will I get a dedicated team or a random technician each time?
You get a consistent team that knows your environment, backed by documentation so any engineer can pick up your tickets with full context.
Can you manage IT for multiple sites?
Yes. We support multi-site businesses with central monitoring and consistent security across all locations.
What happens if something breaks outside business hours?
Managed clients have after-hours and emergency cover, and our SOC monitors for security threats 24/7.
How do you measure whether the service is good?
Through agreed response and resolution targets, monthly reporting, and the number of issues prevented by monitoring before they reach your staff.
Related services & guides
150+ Melbourne organisations, looked after every day
From manufacturing and healthcare to finance, body corporate and professional services — a few of the businesses whose IT and security we run every day.
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