Real estate IT support Melbourne — agencies, PMs & brokers

Yes. Key IT supports PropertyMe, Rex and VaultRE for Melbourne agencies, as well as Property Tree, Console and REST Professional, covering sign-ins, devices, Microsoft 365 and portal integrations, and the security of the data behind them.

With cloud-first Microsoft 365 and secure mobile access, so the CRM, email and documents open on any phone, tablet or laptop in the field, backed by resilient connectivity.

With multi-factor authentication, conditional access and monitoring on the systems that touch the trust account, plus immutable backups and documented controls to meet compliance obligations.

We monitor uptime, and on-call engineers provide after-hours cover for managed clients, so issues at peak buying times are detected and dealt with rather than discovered on Monday after the deals have moved on.

Yes. We connect and secure multiple offices with consistent systems, central management and shared access to your CRM and documents.

With email hardening, impersonation protection, MFA and payment-verification processes, because property settlements are a target for the same redirection scams that hit law firms. Part of that hardening is publishing SPF, DKIM and DMARC records: once DMARC is set to quarantine or reject, a fake "new bank details" email sent from your agency's exact address is junked or refused by mail systems that honour it. Our SPF, DKIM and DMARC explainer shows how to roll them out without breaking your invoices. Those records can't stop a lookalike domain or a hijacked mailbox, so a call-back on contact details you already hold before any change of bank details is still essential.

Since 1 July 2026, agencies that provide designated services, such as helping a client buy or sell property, have been AML/CTF reporting entities, and scammers posing as AUSTRAC officials have followed. AUSTRAC says it does not contact people unexpectedly demanding payment, and never asks for crypto or payment through WhatsApp or Telegram. Genuine levy invoices do exist, so check before acting: hang up, find contact details yourself on AUSTRAC's website, route any regulator request to your compliance officer, and never send a client's ID in reply to an inbound call or message. The OAIC also says the Privacy Act covers the personal information you handle for AML/CTF even if your agency turns over $3 million or less, and the AML/CTF Act doesn't require you to keep copies of ID documents, so record the details you need and take reasonable steps to destroy or de-identify the scans. Our AML/CTF tranche 2 IT security guide shows where ID copies hide.

Agency IT is normally charged as a monthly fee for each user. Across Melbourne, managed plans for small and medium businesses typically cost roughly $100–$200 per user per month, and the figure moves with what is included, such as security tooling, backup and after-hours cover. Key IT quotes your agency a fixed monthly per-user price after a free review.

Yes. Key IT's free dark web scan searches known breach databases for your agency's email addresses, and we explain which passwords to change. It is a sensible first step, because a hijacked agent mailbox is how many deposit-redirection scams begin.

Yes. Key IT is based in Greensborough and works onsite across Melbourne, from the north-east suburbs to the CBD. Agencies in regional Victoria and elsewhere in Australia are supported remotely, with the same security controls and monitoring.