ERP and production systems
We support and secure the systems that run your plant — Acumatica, SAP Business One, NetSuite and Pronto — and the integrations between them, so quoting, inventory and production keep flowing.
Industries we serve
Manufacturing IT Melbourne — ERP, OT & shop-floor support
IT for Melbourne manufacturers. ERP support, OT/IT integration, shop-floor connectivity, production continuity, and cybersecurity for OT networks.
Last reviewed June 2026
The tools you already run
We know the software Australian manufacturers run on
Your team shouldn't have to explain their core systems to an IT provider. These are the systems we work alongside — assisting with support, integration and hosting or management — and we know our way around them.
MYOB AcumaticaMYOB AcumaticaCloud ERP (Manufacturing edition) built for ANZ mid-market makers.
Pronto XiPronto XiAustralian-built ERP for manufacturing & distribution — production, inventory and finance.
Dynamics 365 Business CentralDynamics 365 Business CentralMicrosoft's mid-market ERP for finance, supply chain and production; native to Microsoft 365.
SAP Business OneSAP Business OneGlobally recognised SMB ERP — production, MRP, inventory and finance via local AU partners.
Accentis EnterpriseAccentis EnterpriseAustralian-developed ERP with full MRP, built for factory-floor manufacturing.
XeroXeroAustralia's leading cloud accounting platform — invoicing, payroll and GST/BAS.IT support for Melbourne manufacturers
When ransomware hits a manufacturer, the first thing that stops is not the email — it is the production line. Orders go unshipped, penalty clauses trigger, and the customer you spent a decade winning starts calling your competitor. Worse, an attack that starts on an office PC can jump to the factory floor if your networks are not separated. Key IT segments, secures and backs up Melbourne manufacturers so an attack stays contained and the line keeps moving.
The risks specific to manufacturing
Downtime is unshipped product.
Ransomware does not steal data so much as stop production, and every hour down has a hard dollar cost in penalties and lost orders.
OT and IT are converging.
An attack that crosses from the office network to operational technology on the floor halts production directly.
Supply chains demand cyber posture.
Prime contractors and defence supply chains increasingly require demonstrable security — Essential Eight, DISP — before awarding work. No posture, no contract.
How Key IT supports manufacturers
OT/IT segmentation
We separate office IT from operational technology so a compromise on a desktop cannot reach the machines on the floor, and we secure the connections that legitimately need to cross.
Production-continuity backup
Immutable, tested backups of ERP and critical workloads, with instant-recovery options so a failed or encrypted server can run from backup while we repair the original — keeping the line moving.
Essential 8 and DISP readiness
We document your security posture against the Essential Eight and prepare DISP-readiness evidence for defence-supply work, turning security into a tender advantage. See cybersecurity for manufacturers.
Why manufacturers choose Key IT
We understand that for a manufacturer, IT failure is a production failure. Our local engineers, security-first model and manufacturing experience mean we protect the things that actually stop your line — and we can be on site, not just on a phone, when minutes matter.
The manufacturing software we support
We support and secure the systems that run your plant — ERP platforms like Acumatica, SAP Business One, NetSuite and Pronto, along with MRP, quoting, inventory and the integrations between them. Manufacturing IT also reaches places office IT never does: ruggedised devices on the floor, barcode and label systems, and the operational technology controlling machinery. We treat each appropriately, securing the office environment fully while applying the right controls and segmentation to production systems that cannot simply be patched on a whim. The goal throughout is the same — keep the systems that keep the line moving available, supported and protected.
OT/IT convergence — the risk most manufacturers underestimate
As factories connect machines, sensors and control systems to the network for efficiency and data, the boundary between operational technology (OT) and office IT blurs — and that boundary is where the danger sits. An attacker who phishes an office password should never be able to reach the systems controlling production, but on a flat, unsegmented network they often can. We separate OT from IT so a compromise on a desktop cannot jump to the floor, and we secure the connections that legitimately need to cross. For manufacturers, segmentation is not a technicality — it is the difference between an IT incident and a production shutdown.
Cyber posture as a tender and supply-chain advantage
Prime contractors, large customers and defence supply chains increasingly require evidence of cybersecurity maturity before they will award or continue work. The Essential Eight and, for defence-adjacent manufacturers, DISP readiness are becoming entry requirements rather than nice-to-haves. We assess and lift your maturity and prepare the documentation these buyers ask for, turning security from a cost into a reason you win contracts your less-prepared competitors cannot.
A realistic scenario
A finance staff member at a manufacturer opens a malicious attachment, and ransomware begins encrypting files. On a flat network, it spreads from the office to the servers running the ERP and then toward the systems scheduling production — the line stops, orders go unshipped, and penalty clauses loom. For a manufacturer we protect, network segmentation contains the attack to the office environment, our SOC detects and isolates it quickly, and immutable backups with instant recovery bring affected servers back — while the production line, separated and protected, never stops. Containment by design is what keeps a bad day from becoming a bad quarter.
FAQ
Frequently asked questions
Which ERP systems do you support?
We work with Acumatica, SAP Business One, NetSuite and Pronto, among others, supporting the platform and the integrations around it. We can also support custom and legacy production systems.
What is OT/IT convergence and why is it a security risk?
Operational technology (OT) is the machinery and control systems on your factory floor; IT is your office network. As the two connect for efficiency, an attacker who compromises an office PC can potentially reach production systems. Segmentation keeps them separated so an office breach cannot stop the line.
How do you keep production running during an IT incident?
Through network segmentation that contains attacks, immutable backups with instant-recovery options for critical servers, and a tested continuity plan, so a failure in one system does not cascade into a full plant stoppage.
We need to show cyber posture to win contracts. Can you help?
Yes. We assess and lift your Essential Eight maturity and prepare DISP-readiness documentation, giving you the evidence prime contractors and defence supply chains require.
Do you support multi-site manufacturers?
Yes. We connect and secure multiple sites — office, factory and warehouse — with secure networking, central monitoring and consistent security controls across all locations.
Can you support both our office staff and the shop floor?
Yes. We support office IT, ruggedised shop-floor devices, and the network between them, with security appropriate to each environment.
Keep exploring
Services we bring to Manufacturing
Google reviews
What our clients say
Imported from our Google reviews — real Melbourne businesses we look after, in their own words.
Read & review us on Google →Key IT are computer wizards who have become an important resource for the smooth running of our businesses. They are reliable, a pleasure to deal with and always willing to solve any technical emergency we may confront, whether it requires an on-site visit or via phone support. We highly value their work and recommend them unreservedly!
The team at Key IT have been extremely helpful to our organisation right from the beginning. They have left no stone unturned in their quest to fulfil all our IT needs — including reorganising our IT infrastructure, setting up our network and phone systems, and migrating us to Azure — and are always there to help us when needed. Their knowledge is second to none. Without the team our business would have been in turmoil.
I have always found the team at Key IT to be fast, knowledgeable and professional. We run a number of different businesses from the one server, and my office staff often need assistance solving varied issues. Key IT always comes to the rescue and gets us back on track in a timely fashion. I would have no hesitation recommending the team.
We couldn't be happier that Key IT's expert IT skills popped into our lives here at Premium Capital Finance. Their sheer professionalism is second to none, whether it's their accessibility over the phone or dropping into our office on site — they always do an exceptional job. Would recommend to anyone who needs a reliable, knowledgeable IT expert.
Thank you to the Key IT team. You have always been available, knowledgeable and ready to help with all our IT needs and issues — from expert advice and troubleshooting to hardware. We don't have the time or capability to do it ourselves, and are comfortable knowing you're just a phone call away. You consistently meet all our needs for timely service, quality workmanship, expert advice and competitive pricing. We highly recommend Key IT and their team.
Proof, not promises
150+ Melbourne organisations, looked after every day
From manufacturing and healthcare to finance, body corporate and professional services — a few of the businesses whose IT and security we run every day.
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