Careers at Key IT — build your IT & cybersecurity career in Melbourne
IT jobs in Melbourne at Key IT: help desk, systems engineering and cybersecurity roles in Greensborough. We back you to get security-certified. Apply online.
IT jobs in Melbourne's north-east with Key IT
Key IT hires help desk, systems engineering and cybersecurity staff to work from its Greensborough office and support businesses across Melbourne. We are a growing, security-first IT firm, and if you want to do IT properly — with a local team, real ownership of your work and security at the centre of everything — we would like to hear from you.
Why join the Key IT team?
Working at Key IT means varied work for clients across many industries, a local team that invests in your security certifications, and real ownership of your work. We started in 2019 because too many local businesses were being treated as ticket numbers, and that still shapes how we work — read our story.
Local and grounded
A Melbourne team you actually see, not a faceless national operation.
Security-first culture
We invest in certifications and training, because every engineer here is security-certified.
Real variety
From helpdesk to cybersecurity to strategy, across industries that matter.
Ownership
You own your clients and your work, supported by a strong team and good documentation.
Which IT jobs does Key IT hire for?
Key IT hires across five areas, from entry-level help desk support through to senior engineering, cybersecurity and client leadership. If you are early in your IT career, Tier 1 roles on our IT help desk are the place to start.
Tier 1 / Help Desk Support
The front line, resolving issues and learning fast.
Senior Systems Engineers
Projects, infrastructure and the hard problems.
Cybersecurity Analysts
Security tooling, hardening and incident response.
Account Managers / vCIOs
Strategic client leadership.
Procurement & Deployment
Getting the right kit to the right people.
What will you work on at Key IT?
Key IT engineers look after the IT and security of Melbourne businesses, so no two weeks look the same. The industries we serve include legal, healthcare (dental practices among them), finance and accounting, manufacturing, construction and not-for-profit. The work runs on Microsoft 365 and Azure, Datto RMM and backup, IT Glue documentation, SaaS Alerts identity monitoring and endpoint detection and response (EDR) on every managed device, with each client environment mapped to the Essential Eight. Read how we approach security to see the standard you would be working to.
What does Key IT look for in IT and cybersecurity candidates?
Key IT looks for a security mindset, genuine care for clients and the honesty to say "I do not know, let me find out" — technical ability matters, but it is not the whole picture. We will support the right person with training and certification, including security certifications, which are a condition of the job here, not an optional extra. You can see the standards and partners behind the business on our accreditations page.
Is Key IT hiring?
Key IT welcomes applications at any time, not only for advertised roles, and reads every one. If no listed role suits you, use the form on this page to send a general application and we will keep your details on file for future openings.
Frequently asked questions
Where are Key IT's offices?
Key IT's head office is at Level 4, Suite 6/25 Main St, Greensborough, in Melbourne's north-east. Most roles are based there, with engineers supporting clients across Melbourne and the CBD both remotely and onsite.
What are the working hours at Key IT?
Key IT's help desk runs 8am to 5pm, Monday to Friday. Urgent after-hours issues for managed clients go to engineers on a rotating on-call roster, so ask us whether the role you are applying for includes on-call.
Do I need security certifications to apply?
Not necessarily to start — we support the right person to gain them. Security certification is part of the job, and we invest in helping you get there.
What roles do you typically hire for?
Help desk support, senior systems engineers, cybersecurity analysts, account managers/vCIOs, and procurement and deployment.
Do you take on junior or entry-level staff?
Yes. Key IT hires entry-level people into Tier 1 help desk roles and develops them through hands-on client work, training and security certification.
How do I apply?
Use the application form on this page to send your details and CV (PDF or Word, up to 3MB), or call 1300 053 948 and ask for the team. If no role is advertised, we keep your details on file for suitable roles.
What is the culture like?
Key IT's culture is local, supportive and security-focused. Engineers own their clients and their work, environments are documented so nobody is left guessing, and you can see who you would work with on the meet the team page.
Apply to join Key IT
Tell us a bit about yourself and upload your CV. We read every application — even if nothing's advertised right now, we'd still like to know you're keen.
Why work with us
- Genuinely localGreensborough-based, a Melbourne team you'll actually meet.
- Security-firstWe invest in your certifications and back you to grow.
- A team that staysLong-tenured engineers who back each other.
What our clients say
Imported from our Google reviews — real Melbourne businesses we look after, in their own words.
Read & review us on Google →Key IT are computer wizards who have become an important resource for the smooth running of our businesses. They are reliable, a pleasure to deal with and always willing to solve any technical emergency we may confront, whether it requires an on-site visit or via phone support. We highly value their work and recommend them unreservedly!
The team at Key IT have been extremely helpful to our organisation right from the beginning. They have left no stone unturned in their quest to fulfil all our IT needs — including reorganising our IT infrastructure, setting up our network and phone systems, and migrating us to Azure — and are always there to help us when needed. Their knowledge is second to none. Without the team our business would have been in turmoil.
I have always found the team at Key IT to be fast, knowledgeable and professional. We run a number of different businesses from the one server, and my office staff often need assistance solving varied issues. Key IT always comes to the rescue and gets us back on track in a timely fashion. I would have no hesitation recommending the team.
We couldn't be happier that Key IT's expert IT skills popped into our lives here at Premium Capital Finance. Their sheer professionalism is second to none, whether it's their accessibility over the phone or dropping into our office on site — they always do an exceptional job. Would recommend to anyone who needs a reliable, knowledgeable IT expert.
Thank you to the Key IT team. You have always been available, knowledgeable and ready to help with all our IT needs and issues — from expert advice and troubleshooting to hardware. We don't have the time or capability to do it ourselves, and are comfortable knowing you're just a phone call away. You consistently meet all our needs for timely service, quality workmanship, expert advice and competitive pricing. We highly recommend Key IT and their team.
We've been working with Elias at Key IT for our IT support for the last 8 years, and have been most satisfied with their knowledge and service. In an office of non-technically minded workers, whenever we face an issue, Key IT responds promptly. They are patient and professional, and explain issues in plain English. They understand our IT needs, and we call on them whenever we need an upgrade.
150+ Melbourne organisations, looked after every day
From manufacturing and healthcare to finance, body corporate and professional services — a few of the businesses whose IT and security we run every day.
Elite Body Corporate
Probus GroupQuestions before you apply?
Call and ask for the team — happy to chat before you send anything.