Client support — already with Key IT? Get help fast
Existing Key IT client? Log a support ticket, get remote support, or reach our Melbourne helpdesk. Call 1300 053 948 or email support@keyit.com.au.
Three fast ways to reach us
Call a real Melbourne engineer, start a secure remote session, or log a ticket below — whatever's quickest for you.
Call the helpdesk
Speak to a local engineer, Mon–Fri 8am–5pm. Fastest for anything urgent.
Remote support — Windows
Let an engineer connect to your PC, with your consent. Every session is logged.
Remote support — Mac
The same quick, secure session — built for macOS.
Remote sessions are secure, consent-based and logged — you can end them at any time. Not sure which to run? Call us and we'll guide you.
Log a support ticket
Existing client? Send the details and our helpdesk will pick it up the same business day. For urgent, business-stopping issues, please call 1300 053 948.
Already a Key IT client? Here's how to get help — fast
Use the options above to reach our Melbourne helpdesk — call us, start a secure remote session, or log a ticket. Looking for a new IT partner instead? Head to our contact page for a free review.
Quick fixes to try first
Restart the device
a quick reboot clears a surprising number of issues. Still stuck? Log a ticket above.
Check Microsoft 365 status
see whether an outage is on Microsoft's side at status.cloud.microsoft.
Reset a Microsoft 365 password
if you're locked out, start at passwordreset.microsoftonline.com.
Urgent or after hours?
If you have a business-stopping outage or suspect a security incident — ransomware, a compromised account, or unusual activity — call 1300 053 948 and ask for priority support. See our 24/7 incident response.
Frequently asked questions
How do I log a support ticket?
Use the ticket form on this page, email support@keyit.com.au, or call 1300 053 948. Where included, you can also log and track tickets in the client portal.
What are your support hours?
Our helpdesk operates Monday to Friday, 8am–5pm, with after-hours and emergency cover for managed clients and 24/7 security monitoring through our SOC.
How does remote support work?
When an engineer needs to see your screen, you run a small secure quick-support tool and give consent to connect. Every session is logged, and you can end it at any time.
What counts as an emergency?
A business-stopping outage or a suspected security incident — ransomware, a compromised email account, or unusual activity. Call and ask for priority support, or see our incident response service.
I'm a new client — how do I get set up on support?
During onboarding we set you up with the helpdesk, the remote-support tool and, where included, the client portal, and tell you exactly how to reach us.
Can I email instead of calling?
Yes — email support@keyit.com.au any time. For urgent issues, calling is fastest.
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