Insights

Key IT news — IT insights for Melbourne business

IT insights for Melbourne business owners in plain English: managed IT costs, cybersecurity, Microsoft 365 and AI, each by a named member of the Key IT team.

All articles (68)

Microsoft 365

Cloud phone system buyer's guide

Cloud phone system for small business: compare Teams Phone, 3CX and hosted PBX, keep your numbers, and get 000 calls…

Cybersecurity

What does a virtual CIO do?

A virtual CIO owns your IT roadmap, budget, risk register and suppliers.

Cybersecurity

Offshore staffing data security

Offshore staffing data security for Australian businesses: your APP 8 and APP 11 duties, the controls that keep…

Cybersecurity

Pen test vs vulnerability scan

Penetration test vs vulnerability scan: what each finds and misses, how often ASD expects scans, what insurers ask, and…

Essential 8

ASD Essentials replaces the Essential Eight

ASD Essentials, released 15 Oct 2026, will replace the Essential Eight.

Microsoft 365

Secure Boot certificate expiry

Secure Boot certificate expiry 2026: Windows Production PCA 2011 lapses on 19 October.

Scams

SPF, DKIM and DMARC explained

SPF, DKIM and DMARC explained in plain English: stop scammers sending email as your business, keep invoices out of…

Privacy

Privacy Act reforms 2026

Privacy Act reforms 2026 explained: the draft Bill's 72-hour breach reporting, processor rules and data destruction…

Cybersecurity

SMS Sender ID Register explained

SMS Sender ID Register explained: why branded texts and appointment reminders now show ‘Unverified’, who has to…

Windows 10

Windows Server 2016 end of support

Windows Server 2016 end of support hits 13 January 2027 in Australia.

Cybersecurity

Small business websites hacked: ASD 2026 warnings

Small business website hacked in Australia? ASD's 2026 alerts flag webshells planted via plugins and fake CAPTCHAs on…

Phishing

M365 account hacked: first-hour checklist

Microsoft 365 account hacked or clicked a phishing link? The first-hour checklist, the hidden inbox rules to check, and…

Phishing

Device code phishing

Device code phishing gets past MFA and even passkeys in Microsoft 365.

Cybersecurity

EDR vs MDR vs XDR vs SIEM vs SOC

EDR vs MDR vs XDR vs SIEM vs SOC in one table: what each one is, who watches it, and which a 10, 30 or 80-person…

Microsoft 365

Microsoft 365 price rise 2026

Microsoft 365 price increase 2026: Basic, Standard and E3 rose on 1 July while Business Premium held at US$22.

Privacy

AML/CTF tranche 2: the IT side

AML/CTF tranche 2 IT security for accountants, agents and lawyers: where KYC ID copies hide, the Privacy Act's new…

Essential 8

SMB1001 vs Essential Eight

SMB1001 vs Essential Eight vs the new ASD Essentials: who publishes each, which you can certify, who is asking…

Cybersecurity

Is Microsoft Defender enough?

Is Microsoft Defender enough for business? Compare Defender for Business vs Defender for Endpoint with Microsoft's own…

Windows 10

Office 2021 end of support

Office 2021 end of support hit on 13 October 2026 with no extended updates.

Cybersecurity

File server to SharePoint checklist

File server to SharePoint migration in 7 steps: long paths, permissions, sync and Migration Manager, with Microsoft's…

Scams

Scams Prevention Framework for small business

Scams Prevention Framework for small business: from 31 March 2027 banks must act on scams and AFCA hears complaints.

Managed IT

MSP vs MSSP: which do you need?

MSP vs MSSP: an MSP keeps your IT running; an MSSP watches for attacks 24/7.

Managed IT

Local vs national IT support

Local IT support vs a national provider: what each really gives a Melbourne business, 4 questions to test any 'local'…

Managed IT

The meter effect: included vs ad-hoc support

Included IT support vs ad-hoc comes down to behaviour: when every call costs money, staff sit on small faults and stop…

Cybersecurity

Security questionnaires, decoded

Security questionnaire for your small business? The ten questions clients, tenders and cyber insurers ask, decoded…

Cybersecurity

The computers you forgot you own

IoT device security for business: printers, CCTV and door controllers are computers nobody patches.

Cybersecurity

Early intel: finding holes before attackers

Threat intelligence meets vulnerability management: how Key IT uses 24/7 SOC monitoring to catch newly exploited flaws…

Windows 10

Windows 10 to 11: the four-week plan

A four-week Windows 10 to 11 migration checklist for business: count every PC, then upgrade, replace, retire or renew…

Cybersecurity

Your supplier's breach is your problem

Third-party data breach in Australia: Quest's supplier breach hit nearly 2 million customers.

Microsoft 365

Microsoft's September tenant changes

Microsoft 365 September 2026 changes: 100GB Business mailboxes, Teams external chat limits, Defender via Microsoft…

Managed IT

IT support for law firms: the guide

IT support for law firms explained: practice software, trust-account security, compliance evidence, typical per-user…

Cybersecurity

The $18M SME cyber leg-up

Government cyber support for small business: a free Cyber Health Check and one-on-one IDCARE help.

Ransomware

Ransomware hits Australian construction

Ransomware hit an Australian construction consultancy in August 2026.

Windows 10

Windows 10 ESU: free vs paid

Windows 10 ESU explained: free for home PCs until October 2027, but business PCs pay US$61 each for year one, doubling…

AI

Copilot's August 2026 update

Microsoft Copilot's August 2026 update adds Claude model choice, Cowork workflows and Notebooks for all.

Microsoft 365

Passkeys for business

Passkeys for business make phished passwords and relayed MFA codes useless, and every Microsoft 365 business plan…

Windows 10

Windows 10's second deadline

The Windows 10 ESU deadline passed on 13 October 2026. What changed for business, year two's cost (about US$122 a…

AI

AI browser agents: the new shadow IT

Staff are handing AI agents their logins, inboxes and clipboards.

Cybersecurity

What a cyber incident costs an SMB

A cyber attack costs a small Australian business $56,600 on average, up 14% (ASD 2024–25).

Privacy

Automated decisions & your privacy policy

New Privacy Act rules from 10 December 2026 make businesses disclose automated decision-making.

Cyber insurance

Cyber insurance renewal checklist

Cyber insurance renewal checklist for 2026: the six controls Australian insurers check, the evidence to have ready, and…

Ransomware

Ransomware reporting now has teeth

Australia's 72-hour ransomware payment reporting rule moved from education to enforcement in 2026.

Privacy

Australia's new privacy tort

Australia's statutory privacy tort lets people sue any business, however small, over a serious invasion of privacy.

Scams

Anatomy of a payment-redirection scam

Payment redirection scams explained: how criminals swap a supplier's bank details via a hacked inbox, the six stages…

AI

SearchLeak: the one-click Microsoft 365 Copilot flaw

SearchLeak (CVE-2026-42824) was a one-click Microsoft 365 Copilot vulnerability that could leak emails, files and MFA…

Ransomware

Australia's 72-hour ransomware reporting rule

Ransomware payment reporting in Australia: pay a ransom and you have 72 hours to report it to the ASD.

Scams

The $25M deepfake phone call

AI voice cloning lets scammers fake your voice to authorise payments.

Ransomware

Why backups alone won't stop ransomware

Double extortion ransomware steals data before encrypting, so backups alone won't save you.

Essential 8

Essential Eight in 2026: who's judging you

Essential Eight in 2026: the controls haven't changed since 2023, but insurers and big clients now want proof of…

Microsoft 365

Microsoft's 2026 legacy login shutdown

Microsoft 365 legacy authentication is being retired: SMTP AUTH Basic Auth goes off by default in December 2026.

Ransomware

Akira ransomware & SonicWall VPN lesson

Akira ransomware broke in through SonicWall firewall VPNs and locked networks in about an hour.

Managed IT

How much does managed IT cost?

Managed IT in Melbourne costs roughly $100–$200 per user per month.

Managed IT

IT support vs managed IT

IT support vs managed IT in plain English: how break-fix, managed and co-managed IT differ on cost, risk and cover, and…

Managed IT

How to choose an MSP in Melbourne

How to choose an IT provider in Melbourne: 10 questions to ask any MSP on security, 24/7 SOC, lock-in contracts…

Managed IT

Managed IT vs in-house IT

Managed IT vs in-house IT: for most Melbourne SMBs under 75 staff, managed or co-managed IT gives more cover for less.

Microsoft 365

Microsoft 365 plans compared

Microsoft 365 Business Basic vs Standard vs Premium compared: what each plan includes, the security Standard leaves…

Windows 10

Windows 10 end of life

Windows 10 end of life was 14 October 2025, and business ESU year one ended 13 October 2026.

Microsoft 365

8 Microsoft 365 time-savers

Microsoft 365 tips that save real time: Outlook rules, scheduled send, pinned Teams channels, version history and MFA.

AI

What is an AI MSP?

What is an AI MSP? Managed AI services explained in plain English: strategy, automation, Copilot, governance and why…

AI

Is Microsoft Copilot worth it?

Is Microsoft Copilot worth it? Yes, if you run Microsoft 365 with tidy permissions.

AI

Microsoft Copilot Cowork

Microsoft Copilot Cowork plans and does multi-step work in Microsoft 365, with your approval.

AI

Shadow AI: the hidden risk

Shadow AI is staff using unapproved AI tools like ChatGPT with company data.

Phishing

Could you spot a phishing email?

How to spot a phishing email: the red flags staff miss, real examples (fake Microsoft 365 logins, changed bank details)…

Phishing

AI-powered phishing

AI phishing makes scam emails flawless, so 'spot the typo' no longer works.

Essential 8

The Essential Eight explained

The Essential Eight explained in plain English: what each of the 8 ACSC controls does, how maturity levels are scored…

Cyber insurance

Cyber insurance in 2026

Cyber insurance requirements for 2026: the six controls insurers expect, from MFA to tested backups, plus the evidence…

Ransomware

What happens in a ransomware attack

What happens during a ransomware attack, stage by stage: how attackers get in, steal data and lock files, and the…

Cybersecurity

'Too small to be a target' myth

Are small businesses cyber targets? Yes. ASD puts the average small business cybercrime cost at $56,600.

IT insights for Melbourne business

The Key IT blog is where our Greensborough-based team publishes plain-English IT and cybersecurity insights for Melbourne businesses: what managed IT really costs, how to choose a provider, how to spot a phishing email and what the jargon means. Every article carries a named author from our team, and none of it is fear-selling.

It is also where we explain the IT news that lands on Melbourne business owners' desks, from Microsoft 365 changes and the Windows 10 end-of-support deadlines to new Australian privacy and ransomware-reporting rules and the scams doing the rounds, with what each one means for you and what to do next.

What topics does the Key IT blog cover?

The blog covers six areas of business IT and security. Use the topic and industry filters above to narrow the list to what matters to your business.

Cybersecurity & the Essential Eight

Practical protection explained without the scare tactics, from MFA and passkeys to patching and backups.

Ransomware, scams & phishing

How real attacks on Australian businesses unfold, from payment-redirection emails to deepfake voice calls, and the habits that stop them.

Microsoft 365 & cloud

Getting more from the tools you already pay for, plus the licensing and security changes Microsoft keeps rolling out.

Managed IT

Costs, comparisons and how to choose a provider well.

AI for business

What is useful, what is hype, and how to adopt Copilot and other AI tools safely.

Privacy, compliance & cyber insurance

Australian privacy changes, ransomware-payment reporting and what insurers now ask for at renewal.

Which articles should I read first?

New here? These six articles answer common questions Melbourne business owners ask before they change IT provider or tighten their security.

IT support vs managed IT

What the difference actually means for you.

How to choose an MSP in Melbourne

The questions to ask before you sign.

The Essential 8, explained for everyday staff

Security without the acronyms.

What is an AI MSP?

And whether your business needs one.

FAQ

Frequently asked questions

What does Key IT write about?

Practical IT and cybersecurity topics for Melbourne business owners — costs, comparisons, security guidance and AI — in plain English.

Who writes these articles?

Every article is bylined to a named member of the Key IT team: owner and technician Elias Koziris, technician Peter Fotias or business development manager Sam Triantis. Each post shows the author's name and role, and you can read more about all three on our Meet the team page.

How often do you publish?

We add new articles regularly, on the topics our clients raise with us. Every article shows the date it was published, so you can see at a glance how current the advice is.

Can I get help with something I read here?

Yes. Existing Key IT clients can log a ticket through our client support page. Not a client yet? Give us a ring on 1300 053 948 to talk it through, or book a free review.

Do you cover small-business topics specifically?

Yes. Most articles are written for small and medium Melbourne businesses, the kind of firms that come to us for small business IT support, and cover decisions such as managed IT versus in-house staff and what a cyber attack really costs.

Where do I start if I am new to this?

Start with our explainers on managed IT costs and the Essential Eight, then try a free check: a dark web scan looks for your staff's work email addresses in leaked breach data, a phishing simulation demo shows how staff respond to a realistic lure, and our AI readiness self-check shows where you stand before adopting AI.

Where can I get Australian cyber security news and alerts?

For official alerts and advisories, follow the Australian Signals Directorate's Australian Cyber Security Centre at cyber.gov.au, which is also where you report an incident through ReportCyber. The Key IT blog sits alongside that, explaining which alerts and changes matter to a Melbourne small business and what to do about them.

How can I follow Key IT news and new articles?

Subscribe to our RSS feed at keyit.com.au/news/feed.xml. Add it to any feed reader and each new Key IT article appears there as soon as it is published.

More IT support questions answered

Book your free IT & Cyber Security Review

See exactly where your IT and security stand, and what to fix first. No jargon, no obligation.