Manufacturing IT support in Melbourne: ERP help, onsite engineers and OT/IT segmentation that keeps an office breach off your line. Book a free review.
Your team shouldn't have to explain their core systems to an IT provider. These are the systems we work alongside — assisting with support, integration and hosting or management — and we know our way around them.
MYOB Acumatica MYOB Acumatica Cloud ERP (Manufacturing edition) built for ANZ mid-market makers.
Pronto Xi Pronto Xi Australian-built ERP for manufacturing & distribution — production, inventory and finance.
Dynamics 365 Business Central Dynamics 365 Business Central Microsoft's mid-market ERP for finance, supply chain and production; native to Microsoft 365.
SAP Business One SAP Business One Globally recognised SMB ERP — production, MRP, inventory and finance via local AU partners.
Accentis Enterprise Accentis Enterprise Australian-developed ERP with full MRP, built for factory-floor manufacturing.
Xero Xero Australia's leading cloud accounting platform — invoicing, payroll and GST/BAS.Key IT provides IT support for Melbourne manufacturers — ERP and production-system support, onsite engineers who come out to the plant, OT/IT network segmentation and immutable backups — set up so an infected office PC stays an office problem instead of stopping the line. In manufacturing, ransomware rarely starts as a production problem, but it often ends as one: dispatch stalls, late-delivery penalties land, and a customer you spent years winning starts taking calls from your competitor.
Three risks hit manufacturers harder than office-based businesses — lost production, merging office and factory networks, and customers who now check your security before they buy:
Ransomware does not steal data so much as stop production, and every hour down has a hard dollar cost in penalties and lost orders.
An attack that crosses from the office network to operational technology on the floor halts production directly.
Prime contractors and defence supply chains increasingly require demonstrable security — Essential Eight, DISP — before awarding work. No posture, no contract.
Four services, each aimed at keeping orders flowing and the line running.
We look after the ERP at the centre of your plant and everything plugged into it — quoting, MRP, inventory, barcode scanning and label printing — so a broken integration gets found and fixed instead of quietly holding up dispatch.
A controlled boundary sits between your office network and the operational technology running your machines, so malware on a desk PC has no route to the floor. The few links that must cross, such as production data feeding the ERP or a machine vendor's remote-support login, are locked down individually.
Immutable backups of your ERP database and plant-critical servers are restore-tested, not just taken. Paired with disaster recovery that lets a crashed or encrypted server run from its backup copy, they keep production going while we rebuild the original.
We document your security posture against the Essential Eight and prepare DISP-readiness evidence for defence-supply work, turning security into a tender advantage. See cybersecurity for manufacturers.
Because we treat an IT failure as a production failure. Every Key IT engineer is security-certified, our Greensborough-based team can be on site rather than just on the phone when a server or scanner network goes down, and security — network segmentation, 24/7 SOC monitoring, immutable backup — is built into how we run your IT rather than bolted on after an incident.
Key IT supports and secures the software a plant runs on — ERP platforms like Acumatica, SAP Business One, NetSuite and Pronto, along with MRP, quoting, inventory and the integrations between them. Manufacturing IT also reaches places office IT never does: ruggedised devices on the floor, barcode and label systems, and the operational technology controlling machinery. We treat each appropriately, securing the office environment fully while applying the right controls and segmentation to production systems that cannot simply be patched on a whim. The goal throughout is the same — keep the systems that keep the line moving available, supported and protected.
OT/IT convergence is the joining of operational technology (OT) — the machines, sensors and control systems on your floor — with the office IT network. It puts production at risk because, without segmentation, an attacker who gets into the office network can follow those same connections to the systems controlling production, sometimes with nothing more than one phished password. Factories connect equipment for efficiency and live data, so the fix is not to disconnect it but to separate it: segmentation closes the attack path while keeping the data flows you rely on. For manufacturers, that is the difference between an IT incident and a production shutdown.
Prime contractors, large customers and defence supply chains increasingly require evidence of cybersecurity maturity before they will award or continue work. The Essential Eight and, for defence-adjacent manufacturers, DISP readiness are becoming entry requirements rather than nice-to-haves. We assess and lift your maturity and prepare the documentation these buyers ask for, so security stops being a cost and starts winning you contracts your less-prepared competitors cannot. Our plain-English guide to who is judging your Essential Eight in 2026 explains what customers and insurers now check.
A finance staff member at a manufacturer opens a malicious attachment, and ransomware begins encrypting files. On a flat network, it spreads from the office to the servers running the ERP and then toward the systems scheduling production — the line stops, orders go unshipped, and penalty clauses loom. For a manufacturer we protect, network segmentation contains the attack to the office environment, 24/7 SOC monitoring flags the attack early so it can be isolated quickly, and immutable backups with instant recovery bring affected servers back — while the production line, separated and protected, never stops. Containment by design is what keeps a bad day from becoming a bad quarter. For the stage-by-stage version, see what happens during a ransomware attack.
Key IT works alongside MYOB Acumatica, Pronto Xi, Microsoft Dynamics 365 Business Central, SAP Business One, Accentis and NetSuite, supporting the platform, its integrations and the servers or cloud it runs on. We also look after the custom and legacy production systems many plants still depend on.
Yes. Our helpdesk runs Monday to Friday, 8am–5pm, and managed clients can reach on-call engineers for urgent problems outside those hours instead of waiting for the next business day. Separately, Key IT's 24/7 SOC service monitors for cyber attacks at any hour.
By planning for failure in advance. A segmented network limits how far an attack can spread, immutable backups let critical servers be recovered fast or run from backup, and a continuity plan we test with you sets out who does what — so one broken system does not become a whole-plant stoppage.
Yes. Key IT measures where you sit against the Essential Eight maturity levels, closes the gaps, and assembles the DISP-readiness evidence and security documentation that prime contractors and defence supply chains ask for.
Yes. We connect and secure multiple sites — office, factory and warehouse — with secure networking, central monitoring and consistent security controls across all locations.
Yes. Office laptops and Microsoft 365, ruggedised floor devices and the network linking them are all covered, with each given the level of security it can carry without disrupting production.
Most Melbourne businesses pay for managed IT per user, per month, with a general market range of roughly $100–$200 per user, driven by what is in scope. For manufacturers, site count, floor devices and ERP integrations shape it. Key IT charges a fixed monthly per-user fee with no lock-in contract, and quotes once a free review has mapped your plant.
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The team at Key IT have been extremely helpful to our organisation right from the beginning. They have left no stone unturned in their quest to fulfil all our IT needs — including reorganising our IT infrastructure, setting up our network and phone systems, and migrating us to Azure — and are always there to help us when needed. Their knowledge is second to none. Without the team our business would have been in turmoil.
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We've been working with Elias at Key IT for our IT support for the last 8 years, and have been most satisfied with their knowledge and service. In an office of non-technically minded workers, whenever we face an issue, Key IT responds promptly. They are patient and professional, and explain issues in plain English. They understand our IT needs, and we call on them whenever we need an upgrade.
From manufacturing and healthcare to finance, body corporate and professional services — a few of the businesses whose IT and security we run every day.
Elite Body Corporate
Probus GroupSee exactly where your IT and security stand, and what to fix first. No jargon, no obligation.