Key IT FAQs — Melbourne IT support questions answered

Most Melbourne businesses pay for managed IT support as a fixed fee for each user, each month, and the general market range is roughly $100–$200 per user per month, set by what the plan covers. Key IT quotes a fixed monthly per-user price after a free review, and our Melbourne managed IT cost guide explains what drives the price.

No. Key IT agreements are month to month and there is no lock-in, so clients stay because the service earns it, not because a long contract says they must.

Key IT's managed IT plans cover unlimited remote helpdesk support, device monitoring, patching and maintenance, security tools on every computer, backup checks and monthly reporting. Onsite visits and projects are scoped as you need them.

No. Antivirus catches known malware, but many of today's most damaging attacks rely on stolen logins and social engineering, which antivirus never sees. Effective protection layers MFA, email filtering, patching and backups with 24/7 SOC monitoring. If your antivirus is Microsoft Defender, our guide on whether Microsoft Defender is enough for a small business explains how its editions differ and why someone still has to act on its alerts. A free dark web scan shows whether your business email addresses have turned up in known breaches.

MFA requires a second proof of identity beyond a password, so a stolen password alone cannot get in. It is one of the single most effective controls and we consider it essential.

The Essential Eight is the Australian Cyber Security Centre's (ACSC) baseline set of eight mitigation strategies, which make it much harder for attackers to compromise your systems. Key IT measures where your business sits against its maturity levels, then lifts you step by step. See Essential 8. On 15 October 2026 the Australian Signals Directorate released ASD Essentials to succeed the Essential Eight, which stays on cyber.gov.au through a transition expected to take a year or two. Existing work still counts, though ASD advises checking your controls rather than assuming they are equivalent, and insurers, tenders and clients still ask for Essential Eight evidence for now. More in what ASD Essentials means for your business.

Only partly. Microsoft keeps the Microsoft 365 service running, but its recycle bins and retention periods are not a full backup of your email, OneDrive, SharePoint and Teams data. If something is deleted past the retention window, or an attacker wipes or encrypts it, you need an independent backup to get it back.

If money has moved or bank details were changed, call your bank's fraud team first. Then report it to ReportCyber at cyber.gov.au; during a live incident, the Australian Cyber Security Hotline is 1300 CYBER1 (1300 292 371). If personal information was accessed, a business covered by the Notifiable Data Breaches scheme has 30 days to assess it, and must notify the OAIC and the people affected as soon as practicable where serious harm is likely and can't be prevented. Tell your cyber insurer early, following your policy's notification steps. If a ransom is paid and your turnover is above $3 million, or you run critical infrastructure, report the payment to the Australian Signals Directorate within 72 hours. Our hacked Microsoft 365 account checklist covers who to tell and when. Managed clients should also call Key IT on 1300 053 948 (Monday to Friday, 8am to 5pm; on-call engineers pick up urgent incidents after hours).