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Contact Key IT — Melbourne IT support

Dreading the switch? Changing IT providers is the job most businesses keep putting off — so we've made it seamless. We map your setup, manage the whole handover, and keep you running while we do it. No mess, no lock-in contract. The only thing you'll regret is not moving to us sooner.

Send us a message

Tell us what you need and we'll get back to you the same business day.

Melbourne IT support, from our Greensborough team

Talk to a real, Melbourne-based team. Whether you need ongoing IT support, a security review, or help with an urgent issue, we will point you to the right person — no call centre, no runaround.

Where we work

From our Greensborough headquarters we support businesses across Melbourne's north-east and the CBD — including Eltham, Bundoora, Heidelberg, Doncaster, Brunswick, Coburg, Pascoe Vale, Carlton and Essendon — plus remote support for clients further afield.

Under attack right now?

If you suspect an active breach — ransomware, a compromised email account, or unexplained activity — call 1300 053 948 and ask for incident response. See our 24/7 incident response service.

Book a free IT & Cyber Security Review

The best first step is a free review. We assess your current IT and security, show you the gaps that matter, and give you a clear plan — no obligation and no jargon.

FAQ

Frequently asked questions

What is the best way to contact Key IT?

Call 1300 053 948 for the fastest response, email hello@keyit.com.au, or use the contact form. For urgent security incidents, call and ask for incident response.

What are your support hours?

Our helpdesk operates Monday to Friday, 8am–5pm, with after-hours and emergency cover available for managed clients, and 24/7 security monitoring through our SOC.

Can I visit your office?

Yes. We are at Level 4, Suite 6/25 Main St, Greensborough VIC 3088 — you are welcome by appointment.

Do you charge for an initial consultation?

No. The IT & Cyber Security Review is free and without obligation.

How quickly will you respond to my enquiry?

We aim to respond to enquiries the same business day. Urgent issues are prioritised immediately.

Do you support businesses outside north-east Melbourne?

Yes. We provide onsite support across north-east Melbourne and the CBD, and remote support more broadly across Melbourne and beyond.

Prefer to talk it through?

Call and you'll reach a Melbourne engineer — not a queue.