IT support for professional services in Melbourne: consultants, agencies, engineers and architects. Secure Microsoft 365, 24/7 SOC monitoring, no lock-in.
Your team shouldn't have to explain their core systems to an IT provider. These are the systems we work alongside — assisting with support, integration and hosting or management — and we know our way around them.
Xero Xero Australia's leading cloud accounting platform — invoicing, payroll and GST/BAS.
WorkflowMax WorkflowMax Job, time-tracking, quoting & invoicing for time-billing firms; integrates with Xero.
HubSpot HubSpot CRM and sales/marketing platform for managing leads, pipeline and clients.
Salesforce Salesforce The enterprise CRM standard for tracking clients, pipeline and engagements.
monday.com monday.com Visual project & work-management platform (Australian data centre).
Deltek Deltek Project-based ERP for architecture, engineering & agency firms — project accounting and delivery.Key IT provides IT support for professional services firms across Melbourne — consultants, advisory firms, marketing agencies, recruiters, engineers and architects — combining a local helpdesk, security-certified engineers and 24/7 SOC monitoring so your people keep billing and client data stays protected. You do not sell products; you sell hours. When the system goes down for a morning, that is revenue you can never bill again, and because your whole business runs through email and client documents, one compromised account exposes every relationship you have built.
The three biggest IT risks for a professional services firm are downtime that wipes out billable hours, a compromised mailbox that exposes your clients, and staff working on the move without proper identity controls.
For a firm that sells time, a morning offline is money that never comes back.
A compromised email account exposes every client relationship at once, and in a referral business that is reputational damage that compounds.
Mobile, multi-device consultants are a security risk without proper identity controls.
Key IT's support for consultancies, agencies, engineering and architecture practices covers four areas: Microsoft 365 set up around client work, secure mobile and remote access, document and client-data security, and IT strategy that keeps pace as you grow.
We set up and secure Microsoft 365, Teams and SharePoint around how your firm actually works — client engagements, document collaboration and version control — so the tools speed the work up rather than getting in the way. See Microsoft 365 services.
Conditional access and mobile device management so staff can work from a client site, home or the road without leaving the door open — or a cloud desktop through Azure Virtual Desktop, so client files never sit on the laptop at all. Lose a laptop and the data is protected, not exposed.
Access controls, document-management security and monitoring so confidential client work stays confidential — supported by platforms like SharePoint and NetDocuments.
A virtual CIO to plan IT as you grow, so technology supports expansion instead of constraining it. And when your shopfront needs work, we can build and secure your website too — optimised for search and AI assistants so prospects find you, not a competitor.
Because security is built into every account from day one, not sold as an add-on later. Key IT is based in Greensborough with security-certified engineers, a local helpdesk (Monday to Friday, 8am–5pm), on-call engineers who pick up urgent after-hours problems for managed clients, and Key IT's 24/7 SOC service watching for threats. Add the Microsoft 365 depth your collaboration depends on, no offshore desk and month-to-month terms with no lock-in contract.
Key IT supports the systems professional services firms run every day: Microsoft 365 (Outlook, Teams, SharePoint and OneDrive) plus the CRM, document and project tools around it, including NetDocuments, HubSpot, Salesforce, Xero and Deltek. We set these up around how your firm actually delivers work: client folders structured for engagements, document version control that prevents the "final_v7_REALfinal" chaos, and integrations between your CRM, email and accounting — and we secure the client data that flows through all of them. The aim is technology that quietly speeds up billable work rather than getting in its way.
By securing identity and devices rather than relying on the office network: multi-factor authentication on every account, conditional access rules that weigh the user, device and location before a sign-in is allowed, and mobile device management so a lost laptop is a remote-wipe rather than a data breach. Your firm's value is in its people and its client relationships, and both travel — to client sites, home offices and airport lounges. Because so much of your business runs through email, we also harden it against the account-takeover attacks that, in a referral business, can expose every client relationship at once. A free dark web scan shows whether your team's email addresses already turn up in known breaches.
Because a break-fix provider waits for something to break, and your real risk is subtler: a morning of downtime that is billable hours gone forever, or a compromised mailbox that quietly exposes your entire client base. Generic IT does not think about client confidentiality, document governance, or the cost of an hour offline for a firm that sells time. Security-first managed IT does, keeping you billing, protected and able to work from anywhere — see IT support vs managed IT for how the two models differ.
A consultant working from a café has their laptop stolen. On an unmanaged device, that is potentially every client document and a logged-in mailbox in a stranger's hands — a notifiable breach and a reputational disaster. On a device we manage, the laptop is encrypted, access requires multi-factor authentication, the data lives in the cloud rather than only on the machine, and we can remotely wipe it once the loss is reported. The consultant signs into a replacement and picks up where they left off. The incident becomes a non-event because the protection was in place before it happened.
Through cloud-first Microsoft 365, secure remote access, and conditional access that lets staff work safely from any location and device. Productivity and security come from the same setup, not a trade-off between them.
With device encryption, mobile device management and cloud-stored data, a lost device can be remotely wiped and the data remains protected. Most client data lives securely in the cloud rather than only on the laptop.
Yes. We support Microsoft 365, SharePoint, NetDocuments, HubSpot and Salesforce, among others, securing access and integrating them into your workflow.
With email hardening, MFA, impersonation protection and mailbox monitoring, plus staff training through phishing simulation — because in a referral business, a compromised account damages far more than one inbox.
Yes. Cloud-based systems scale up or down easily, and a virtual CIO helps you plan capacity, security and budget ahead of growth rather than reacting to it.
Yes. We support firms from a handful of staff up to a few hundred, scaling the service and security to your size.
Managed IT for professional services firms is usually a fixed monthly fee per user. Across the Melbourne market, plans typically run at roughly $100–$200 per user per month. Security tooling, backup and after-hours cover are the main things that move the figure. Key IT quotes a fixed per-user price for your firm, month to month with no lock-in.
Yes. Engineering and architecture practices get the same security-first service, with attention to what sets them apart: large project files that need fast, secure access from the office, home and site, backup covering every project folder, and support for project tools such as Deltek alongside Microsoft 365. Firms in regional Victoria can be supported remotely.
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Imported from our Google reviews — real Melbourne businesses we look after, in their own words.
Read & review us on Google →Key IT are computer wizards who have become an important resource for the smooth running of our businesses. They are reliable, a pleasure to deal with and always willing to solve any technical emergency we may confront, whether it requires an on-site visit or via phone support. We highly value their work and recommend them unreservedly!
The team at Key IT have been extremely helpful to our organisation right from the beginning. They have left no stone unturned in their quest to fulfil all our IT needs — including reorganising our IT infrastructure, setting up our network and phone systems, and migrating us to Azure — and are always there to help us when needed. Their knowledge is second to none. Without the team our business would have been in turmoil.
I have always found the team at Key IT to be fast, knowledgeable and professional. We run a number of different businesses from the one server, and my office staff often need assistance solving varied issues. Key IT always comes to the rescue and gets us back on track in a timely fashion. I would have no hesitation recommending the team.
We couldn't be happier that Key IT's expert IT skills popped into our lives here at Premium Capital Finance. Their sheer professionalism is second to none, whether it's their accessibility over the phone or dropping into our office on site — they always do an exceptional job. Would recommend to anyone who needs a reliable, knowledgeable IT expert.
Thank you to the Key IT team. You have always been available, knowledgeable and ready to help with all our IT needs and issues — from expert advice and troubleshooting to hardware. We don't have the time or capability to do it ourselves, and are comfortable knowing you're just a phone call away. You consistently meet all our needs for timely service, quality workmanship, expert advice and competitive pricing. We highly recommend Key IT and their team.
We've been working with Elias at Key IT for our IT support for the last 8 years, and have been most satisfied with their knowledge and service. In an office of non-technically minded workers, whenever we face an issue, Key IT responds promptly. They are patient and professional, and explain issues in plain English. They understand our IT needs, and we call on them whenever we need an upgrade.
From manufacturing and healthcare to finance, body corporate and professional services — a few of the businesses whose IT and security we run every day.
Elite Body Corporate
Probus GroupSee exactly where your IT and security stand, and what to fix first. No jargon, no obligation.