IT support & IT services Greensborough — local Melbourne IT team
IT services in Greensborough from Key IT's Main St HQ: security-certified engineers, onsite help across north-east Melbourne, 24/7 SOC monitoring, no lock-in.
Who provides IT support and IT services in Greensborough?
Key IT provides IT services and IT support in Greensborough from its headquarters on Main St, looking after businesses across Melbourne's north-east with managed IT, cybersecurity and cloud. We started in 2019, all of our engineers are security-certified, and our security work is backed by 24/7 SOC monitoring.
Being genuinely local isn't a marketing line. It's why the north-east and the CBD are a short drive for our engineers, and why clients can drive in, by appointment, and meet the people who look after their systems. Read our story, or if you're comparing providers, see what to look for in an IT support company.
What IT support does Key IT offer Greensborough businesses?
Key IT gives Greensborough businesses of every size the full range from one local team: managed IT, cybersecurity, cloud and Microsoft 365, phone systems, IT procurement, and CCTV and access control. Here's how support works day to day:
Helpdesk first
Most everyday problems can be fixed in a remote support session, Monday to Friday, 8am–5pm, without waiting for a visit.
Onsite when it needs hands
A dead switch, a new starter's desk or an office move gets an engineer at your door through our onsite IT support.
Urgent issues after hours
If something business-stopping happens outside helpdesk hours, managed clients have an on-call engineer to turn to.
Security underneath everything
Key IT's 24/7 SOC service monitors for threats around the clock, and every engineer who works on your systems is security-certified.
Fixed monthly pricing
A set fee for each user and no lock-in contract, so you can judge us month by month.
Visit us
- Address: Level 4, Suite 6/25 Main St, Greensborough VIC 3088 (get directions)
- Phone: 1300 053 948 or 03 8592 1952
- Email: hello@keyit.com.au
- Hours: Monday to Friday, 8am–5pm
We're on Level 4 at 25 Main St in central Greensborough, and the nearest train station is Greensborough, on the Hurstbridge line. Visits are by appointment, so please call ahead before you drop in.
Already a Key IT client? Use our support page to call the helpdesk, start a remote session or log a ticket.
Which suburbs does Key IT cover from Greensborough?
Our engineers cover Greensborough and the suburbs around it: Eltham, Bundoora, Epping, Montmorency, South Morang, Heidelberg, Doncaster, Diamond Creek, Templestowe and the rest of north-east Melbourne, plus the CBD. Greensborough sits about 17 km north-east of the Melbourne CBD, in among these suburbs, so a visit to any of them is a short drive rather than a cross-town trip. See our Melbourne IT support page for local IT support near you.
Frequently asked questions
Where is Key IT's office?
Key IT's office is at Level 4, Suite 6/25 Main St, Greensborough VIC 3088, in Melbourne's north-east, about 17 km from the CBD. Clients can visit by appointment, and the helpdesk is on 1300 053 948, Monday to Friday, 8am–5pm.
How much should a Greensborough business pay for IT support?
Managed IT is usually charged per user per month, and across Melbourne most small business plans sit at roughly $100–$200 per user per month. Where you land depends on what's included. Key IT quotes one fixed per-user monthly fee after a free review of your setup, with no lock-in contract.
Can you provide onsite IT support in the north-east?
Yes. We're based in Greensborough, so offices in Eltham, Bundoora, Heidelberg, Doncaster and nearby suburbs are close by. We fix what we can remotely first, then send an engineer on site when the job needs hands-on work.
Can I visit your office?
Yes, by appointment. You are welcome to come and meet the team.
Do you only support north-east Melbourne?
No. Greensborough is our home base, but we support businesses across Melbourne, including the CBD, both onsite and remotely. Firms in regional Victoria are supported remotely.
What services do you offer locally?
The full range: managed IT, managed cybersecurity, Microsoft 365 and cloud, phone systems, IT procurement, and CCTV and access control that we install ourselves.
Do you offer after-hours IT support?
Our helpdesk runs Monday to Friday, 8am–5pm. When something urgent breaks after hours, managed clients get help from an engineer on our rotating on-call roster. Key IT's 24/7 SOC service also keeps monitoring for security threats through nights and weekends.
Local IT support across Melbourne
Greensborough is home, but our engineers support businesses right across Melbourne. A few of the areas we work in:
IT & cybersecurity services for Greensborough business
What our clients say
Imported from our Google reviews — real Melbourne businesses we look after, in their own words.
Read & review us on Google →Key IT are computer wizards who have become an important resource for the smooth running of our businesses. They are reliable, a pleasure to deal with and always willing to solve any technical emergency we may confront, whether it requires an on-site visit or via phone support. We highly value their work and recommend them unreservedly!
The team at Key IT have been extremely helpful to our organisation right from the beginning. They have left no stone unturned in their quest to fulfil all our IT needs — including reorganising our IT infrastructure, setting up our network and phone systems, and migrating us to Azure — and are always there to help us when needed. Their knowledge is second to none. Without the team our business would have been in turmoil.
I have always found the team at Key IT to be fast, knowledgeable and professional. We run a number of different businesses from the one server, and my office staff often need assistance solving varied issues. Key IT always comes to the rescue and gets us back on track in a timely fashion. I would have no hesitation recommending the team.
We couldn't be happier that Key IT's expert IT skills popped into our lives here at Premium Capital Finance. Their sheer professionalism is second to none, whether it's their accessibility over the phone or dropping into our office on site — they always do an exceptional job. Would recommend to anyone who needs a reliable, knowledgeable IT expert.
Thank you to the Key IT team. You have always been available, knowledgeable and ready to help with all our IT needs and issues — from expert advice and troubleshooting to hardware. We don't have the time or capability to do it ourselves, and are comfortable knowing you're just a phone call away. You consistently meet all our needs for timely service, quality workmanship, expert advice and competitive pricing. We highly recommend Key IT and their team.
We've been working with Elias at Key IT for our IT support for the last 8 years, and have been most satisfied with their knowledge and service. In an office of non-technically minded workers, whenever we face an issue, Key IT responds promptly. They are patient and professional, and explain issues in plain English. They understand our IT needs, and we call on them whenever we need an upgrade.
150+ Melbourne organisations, looked after every day
From manufacturing and healthcare to finance, body corporate and professional services — a few of the businesses whose IT and security we run every day.
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