Cyber incident response Melbourne — under attack? Call 1300 053 948
Under attack? Suspected breach? Call Key IT's 24/7 incident response line. Containment, investigation, recovery, and reporting for Melbourne business.
If the worst happens, here's exactly what we do
A calm, practised method — not a scramble. Every step runs day or night.
Detect
Our 24/7 SOC spots the threat — often within minutes of it starting.
Contain
We isolate the affected accounts and devices to stop it spreading.
Investigate
We find the root cause and exactly what was accessed.
Recover
Clean systems restored from tested, immutable backups.
Under attack? Call 1300 053 948 for 24/7 cyber incident response
If you suspect ransomware, a compromised email account, or unexplained activity in your systems, every minute matters. Key IT's incident response team contains active attacks, investigates what happened, recovers your systems, and handles the regulatory reporting that follows — for Melbourne businesses, around the clock.
Suspected breach right now? Call 1300 053 948 and ask for incident response.
What counts as a cyber incident
Ransomware
files encrypted, systems locked, a ransom demand.
Business email compromise
a hijacked mailbox used for fraud or to redirect payments.
Microsoft 365 account compromise
unexpected logins, new forwarding rules, rogue MFA devices.
Data exfiltration
sensitive data being copied or sent out.
Unexplained activity
new admin accounts, disabled security tools, strange network traffic.
What we do in the first hour
We move straight to containment — isolating affected devices and accounts so the attack cannot spread — then establish what is happening and protect what is not yet affected. Speed of containment is the single biggest factor in how much an incident ultimately costs.
Our six-step process
Detect
confirm and scope the incident.
Contain
isolate affected systems and accounts.
Investigate
determine how they got in and what they touched.
Eradicate
remove the attacker's access and tools.
Recover
restore systems and data from clean, immutable backups.
Report
root-cause analysis, a remediation roadmap, and regulatory reporting support.
Regulatory reporting
A serious breach may trigger obligations under the Notifiable Data Breaches scheme (OAIC), and sector rules from ASIC or APRA. We help you understand what must be reported and support you through it, so the legal aftermath is handled as carefully as the technical one.
Retainer vs ad-hoc
We respond to emergencies for both existing clients and businesses calling for the first time. An incident-response retainer guarantees priority response and pre-agreed terms, so you are not negotiating during a crisis. Recovery depends on backups — see disaster recovery and business continuity.
Frequently asked questions
What should I do first if I think I have been breached?
Do not turn affected machines off (it can destroy evidence), disconnect them from the network if you can, and call us immediately on 1300 053 948. Fast containment limits the damage.
Do you help businesses that are not existing clients?
Yes. We respond to incidents for new callers as well as existing clients. A retainer gives priority response, but we will help in an emergency regardless.
How fast can you respond?
Our incident response operates 24/7, and serious incidents are actioned immediately on contact.
Will I have to pay a ransom?
Our goal is to recover you from clean, immutable backups so you never have to. Paying a ransom is a last resort with no guarantee, and we focus on making it unnecessary.
Do you handle the legal and reporting side?
We support you through Notifiable Data Breach obligations and sector reporting, coordinating with your legal advisers as needed.
How do I prevent the next incident?
After recovery we provide a root-cause analysis and a remediation roadmap, and our managed cybersecurity and SOC monitoring sharply reduce the chance of a repeat.
Suspected breach? Act now
Call 1300 053 948 and ask for incident response. The faster we contain it, the less it costs you.
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