Key IT supports Melbourne GP, dental and pharmacy practices on Best Practice, MedicalDirector, D4W and Fred, with 24/7 SOC monitoring guarding patient data.
Your team shouldn't have to explain their core systems to an IT provider. These are the systems we work alongside — assisting with support, integration and hosting or management — and we know our way around them.
Best PracticeBest PracticeThe dominant clinical & practice-management system in Australian GP clinics.
MedicalDirectorMedicalDirectorLong-standing GP clinical software (incl. Helix) for notes, PBS prescribing and chronic care.
ClinikoClinikoAustralia's most widely used allied-health platform — scheduling, notes and invoicing.
Genie / GentuGenie / GentuAustralia's leading practice management for medical specialists (Genie desktop, Gentu cloud).
HalaxyHalaxyCloud practice-management & booking platform popular with allied health.
Power DiaryPower DiaryAllied-health practice-management software, strong with psychologists and counsellors.
Dental 4 WindowsDental 4 WindowsCentaur Software's dental practice-management system — appointments, charting, billing and claims.
Dental 4 WebDental 4 WebCentaur Software's cloud dental practice-management platform, the browser-based sibling of Dental 4 Windows.
Fred Dispense PlusFred Dispense PlusFred IT Group's pharmacy dispensing software — scripts, eScripts and PBS claiming.
Fred Office PlusFred Office PlusFred IT Group's pharmacy point-of-sale and back-office system — sales, stock and ordering.Key IT provides managed IT support and cybersecurity for Melbourne medical clinics, including GP clinics, specialists, allied health, dental practices and community pharmacies. It is based in Greensborough in north-east Melbourne, and its onsite engineers also cover the CBD and the rest of Melbourne. Clinic systems are covered by 24/7 Security Operations Centre (SOC) monitoring, and every Key IT engineer is security-certified. One team looks after the clinical software and the systems around it: servers, network, Microsoft 365, backups, sign-ins, cameras and door controls. The helpdesk runs Monday to Friday, 8am to 5pm, and fixes most issues remotely within minutes.
Who looks after GP clinics on Best Practice or MedicalDirector? Key IT supports Melbourne GP clinics running Best Practice (Bp Premier) and MedicalDirector with Pracsoft. That includes hosting, updates, backups, HotDoc and HealthEngine integrations, and multi-factor sign-in for remote access.
Which Melbourne IT company supports pharmacies on Fred Dispense? Key IT supports Melbourne community pharmacies running Fred Dispense Plus and Fred Office Plus. That includes workstations, the prescription exchange connection, 4G or 5G failover, PBS Online access and backups. Faults inside the software are raised with Fred IT Group.
Who supports Dental 4 Windows in Melbourne? Key IT supports dental practices on Dental4Windows (D4W, often written Dental 4 Windows) and Dental4Web, from the D4W server and its backups to chairside imaging PCs. Application faults are escalated to Centaur Software.
What cybersecurity does a medical practice need? Key IT sets up the core controls for Melbourne practices: multi-factor sign-in, restore-tested immutable backups, patching, 24/7 SOC monitoring, staff phishing training and a written breach plan.
Key IT supports Melbourne clinics on Best Practice, MedicalDirector, Genie, Zedmed, Halaxy and Cliniko, dental practices on Dental4Windows and Dental4Web, and pharmacies on Fred Dispense Plus and Fred Office Plus. When a fault is inside the application, we raise it with the vendor and see it through to a fix.
We also support Pracsoft, HotDoc, HealthEngine and secure messaging. Best Practice tells practices to back up daily with its own BP Backup utility, even if they use other backup software, because its support team cannot fully help recover a third-party backup. We run both. We also test restores on a separate server and store the BPSBackup password securely, because Bp Premier users cannot reset it.
We support Dental4Windows and Dental4Web, the X-ray sensors, OPGs and intraoral cameras at the chair, and the HICAPS terminal at reception. See IT support for dental practices.
We support Fred Dispense Plus and Fred Office Plus, the prescription exchange connection, internet failover, PBS Online claiming, and SafeScript checks, mandatory in Victoria for monitored medicines since April 2020. See IT support for pharmacies.
The biggest IT risks for a Melbourne clinic are ransomware, patient-data breaches, missing accreditation evidence and expired e-health certificates.
Every hour the practice software is down, care is delayed and billing stalls.
Health service providers had more notified data breaches than any other sector in 2025, with 225 of 1,205 notifications (19%), according to the OAIC's 2025 Notifiable Data Breaches statistics.
The RACGP Standards ask for a backup log, a tested continuity plan and unique logins. Antivirus alone is not enough evidence.
NASH certificates expire two years after issue and are renewed in HPOS through PRODA. E-prescribing, My Health Record and secure messaging depend on them, so we track every expiry date.
It is 8:50am on a Monday, patients are already in the waiting room, and Best Practice will not load. Reception cannot see bookings, open histories or take payment, because ransomware got in overnight through a phished password. Without tested, immutable backups, the clinic must choose between paying a ransom and losing patient records. With Key IT, a 24/7 Security Operations Centre watches for the signs of an intrusion and can isolate affected machines, and recovery comes from tested, immutable backups instead of a ransom payment. Attackers can also copy data before encrypting it, so the plan also covers who calls whom about a possible breach.
To protect patient records, an Australian medical practice needs multi-factor authentication, tested immutable backups, 24/7 monitoring, patching, individual logins, encryption, staff phishing training and a written breach plan. The RACGP's Information security in general practice guide names application control as part of the Essential Eight. Key IT puts each control in place and documents it.
Use it on email, remote access and clinical software, so a phished password alone cannot get anyone in. Train staff to spot phishing too.
Back up at least daily to storage an attacker cannot delete, even with admin access, and record each test restore in the backup log.
Key IT's 24/7 SOC service monitors endpoint protection on every server and PC and can isolate an infected machine to help stop encryption spreading.
Keep Windows, clinical software and drivers up to date. Windows 10 support ended on 14 October 2025.
Give everyone their own login with access to suit their role, and log who opened which record.
Encrypt laptops and backups, and send referrals and results by secure messaging, not plain email.
Set out who isolates what, who calls whom, and how a breach is assessed. An Essential Eight assessment shows where you stand today.
Up to five sets of rules can apply to a Melbourne practice's IT, depending on the type of practice, whether it is RACGP-accredited and whether it is registered for My Health Record.
The Act covers any organisation that provides a health service and holds health information, whatever its turnover. APP 11 requires reasonable steps to protect that information, including technical and organisational measures.
Assess a suspected breach within 30 days. If it is an eligible breach, notify affected patients and the OAIC as soon as practicable. The OAIC publishes a data breach action plan for health service providers.
Accreditation currently uses the 5th edition. Its criterion C6.4 requires a named person responsible for computer security, unique logins to clinical software, a tested business continuity plan, a server backup log and offsite backups.
Practices registered for My Health Record need a written, auditable security and access policy covering physical security, cybersecurity, encryption, backups and user accounts. Staff must be trained before they get access and every year after. Section 21 has applied to every registered organisation since 1 October 2026.
Health Privacy Principle 4 requires reasonable steps to protect health information. It also sets minimum retention: 7 years after the last service, or until age 25 for a patient seen as a child, whichever is later. Records must not be deleted before then, including when you change practice software or archive old data.
We document how your controls meet each of these, so you can show evidence to accreditation surveyors and the OAIC. See cybersecurity for healthcare.
The RACGP released the 6th edition of its Standards for general practices on 26 August 2026. Its criterion F8 requires an ICT continuity, protection and recovery plan that is regularly tested and includes a cyber security incident response plan. It also requires a backup log and procedures for telling patients about a data breach. An external IT provider can hold primary responsibility for security, but if it does, a member of the practice team must own digital governance. F8's guidance also lists signed letters of agreement setting out an IT provider's security obligations. Key IT keeps the backup and restore-test records a surveyor will ask for. Transition dates will be announced by the Australian Commission on Safety and Quality in Health Care.
Key IT protects a practice in three ways: detection, recovery and physical security.
A 24/7 SOC looks for stolen sign-ins, unusual overnight activity and other early signs of ransomware, and can isolate an affected machine to limit the damage.
We take immutable, restore-tested backups of the clinical database, shared files and mailboxes through our disaster recovery and backup service.
For practices registered for My Health Record, the My Health Records Rules 2026 require the security policy to cover physical security. Key IT installs CCTV, access control and alarms and puts the recorders and door controllers on a secure network.
A Melbourne healthcare business should choose an IT provider that knows its clinical software, provides 24/7 security monitoring, proves its backups and keeps accreditation evidence. Use the eight checks below; Key IT's answer follows each.
Ask which practice systems it supports and who chases the vendor. Key IT supports Best Practice, MedicalDirector, Dental4Windows and Fred Dispense, and deals with the vendor for you.
Ask whether 24/7 security monitoring is included and who is accountable for it. Key IT provides 24/7 SOC monitoring alongside your IT support, so one provider is accountable for both.
Ask for the backup log and the date of the last test restore. Key IT records both.
Ask what documents you will have to show a surveyor or the OAIC. Key IT keeps the continuity plan, incident plan and backup records up to date.
Ask whether every engineer holds a security certification. Every Key IT engineer is security-certified.
Ask where its engineers are based. Key IT's onsite engineers work from Greensborough.
Ask who tracks NASH certificates and PRODA and HPOS access. Key IT does.
Ask about contract length and exit terms. Key IT is month to month, with no lock-in contract.
Switching to Key IT is planned around your clinic sessions to keep disruption to bookings, claiming and e-prescribing to a minimum.
We start with a free cybersecurity health check, then record every device, software version, admin account and certificate expiry date.
We restore the clinical database to a separate machine before making any live changes.
We switch on multi-factor authentication, patching and SOC monitoring, and replace shared logins.
We make changes outside consulting sessions and update vendor contacts.
We add the backup log, restore-test records and incident plan to your accreditation folder.
Key IT, a security-first managed IT provider based in Greensborough, supports GP clinics across Melbourne on Best Practice and MedicalDirector. That covers database hosting, version updates, HotDoc and HealthEngine links, secure messaging, multi-factor sign-in for doctors working from home, and backups that combine BP Backup with a separate immutable copy.
Key IT, a managed IT provider based in Greensborough, supports Melbourne community pharmacies that run Fred Dispense Plus and Fred Office Plus, from dispensing workstations and the network to failover internet and backups. Fred IT Group supports the application itself, and we raise any faults with Fred for you. See pharmacy IT support.
Key IT supports Melbourne dental practices on Dental 4 Windows (D4W) and Dental4Web. We look after the D4W server, its backups, the chairside PCs that run X-ray sensors and intraoral cameras, the network and staff sign-ins. When a fault is in the software itself, we raise it with Centaur Software. See dental IT support.
Yes, if a clean backup survived the attack. For Melbourne clinics, Key IT pairs Best Practice's own BP Backup with a separate immutable copy, keeps an immutable copy of the D4W server too, and tests restores on a separate server. If records were copied, the breach must still be assessed.
Yes. We align your IT and security controls with the Privacy Act, the Notifiable Data Breaches scheme, RACGP criteria C6.4 and F8, and the My Health Records Rules 2026. We also keep the records surveyors ask to see.
Yes. The Privacy Act's small business exemption does not apply to organisations that provide a health service and hold health information. A two-room physio clinic has the same obligations as a large one, usually with less internal IT support.
Most breaches fall under the Notifiable Data Breaches scheme. Assess a suspected breach within 30 days, and if serious harm is likely, notify affected patients and the OAIC as soon as practicable. Breaches involving My Health Record go to both the Australian Digital Health Agency and the OAIC under the My Health Records Act. Our incident response team can help.
Yes. We set up everything a new clinic needs: cabling, network, secure devices, clinical software, secure messaging, backups, and CCTV, access control and alarms. Your IT is set up from day one with the security controls and records accreditation asks for.
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Read article →Imported from our Google reviews — real Melbourne businesses we look after, in their own words.
Read & review us on Google →Key IT are computer wizards who have become an important resource for the smooth running of our businesses. They are reliable, a pleasure to deal with and always willing to solve any technical emergency we may confront, whether it requires an on-site visit or via phone support. We highly value their work and recommend them unreservedly!
The team at Key IT have been extremely helpful to our organisation right from the beginning. They have left no stone unturned in their quest to fulfil all our IT needs — including reorganising our IT infrastructure, setting up our network and phone systems, and migrating us to Azure — and are always there to help us when needed. Their knowledge is second to none. Without the team our business would have been in turmoil.
I have always found the team at Key IT to be fast, knowledgeable and professional. We run a number of different businesses from the one server, and my office staff often need assistance solving varied issues. Key IT always comes to the rescue and gets us back on track in a timely fashion. I would have no hesitation recommending the team.
We couldn't be happier that Key IT's expert IT skills popped into our lives here at Premium Capital Finance. Their sheer professionalism is second to none, whether it's their accessibility over the phone or dropping into our office on site — they always do an exceptional job. Would recommend to anyone who needs a reliable, knowledgeable IT expert.
Thank you to the Key IT team. You have always been available, knowledgeable and ready to help with all our IT needs and issues — from expert advice and troubleshooting to hardware. We don't have the time or capability to do it ourselves, and are comfortable knowing you're just a phone call away. You consistently meet all our needs for timely service, quality workmanship, expert advice and competitive pricing. We highly recommend Key IT and their team.
We've been working with Elias at Key IT for our IT support for the last 8 years, and have been most satisfied with their knowledge and service. In an office of non-technically minded workers, whenever we face an issue, Key IT responds promptly. They are patient and professional, and explain issues in plain English. They understand our IT needs, and we call on them whenever we need an upgrade.
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