Transport, logistics & warehousing IT Melbourne — uptime, sites & security

That's exactly what we plan for. We monitor and update your WMS and its servers to head off outages, keep immutable, tested backups of the system and its data, and have instant recovery ready, so a crashed or encrypted WMS server can be started from its backup copy instead of waiting on a full rebuild. The aim is to keep picking, freight and dispatch moving while we fix the underlying fault.

Yes. We support and secure the platform, its servers and database, the network it runs on, and the scanners, label printers and integrations that depend on it. Whether you run CartonCloud, Microlistics, Manhattan, CargoWise, Körber or a transport tool like MyTrucking, we keep it available, updated and protected.

Yes. We link sites with encrypted site-to-site connections and split the network into zones so a problem at one depot can't roam into the rest. Your people get fast, controlled access to shared systems wherever they are, and on-road and remote staff connect through monitored access rather than an open door.

The sector is classed as critical infrastructure and is among the most-attacked in Australia. Attackers know that stopping dispatch — not just stealing data — causes maximum pressure, so ransomware aimed at halting warehouses and freight is common (see what happens during a ransomware attack, stage by stage). That's why network zoning, monitoring and a real 24/7 SOC matter so much here.

IT is your office side — laptops, email, servers. OT (operational technology) is the equipment side: handheld scanners, label printers, sensors, conveyor controls and telematics gateways. These OT and IoT devices are rarely updated and often sit on the same flat network as everything else, so an attacker who gets into the office can reach them. We separate the two so a breach can't jump from a desk to the floor.

Yes. The same team that runs your IT can design and manage CCTV across yards, docks and high-value storage, access control on gates, booms and loading-dock doors, and number-plate recognition at entry points. You get one provider and one point of contact for both your digital and physical security.

Automatic Number Plate Recognition (also called ALPR) uses cameras to read vehicle number plates at your gate or boom and check them against your list of approved vehicles. Known trucks are admitted automatically, which cuts queues, while unknown vehicles are flagged and held. It also gives you a full record of which vehicles entered and left, reducing theft, congestion and liability.

That's a specific design problem in warehouses, where racking, concrete and metal kill the signal. We survey the site and build coverage so scanners and devices stay connected from the dock to the back of the building, rather than dropping out mid-pick. Solid coverage across the floor is part of keeping the operation moving.

Yes. Key IT's 24/7 SOC service watches your office IT, warehouse devices and remote access through the night, on weekends and on public holidays, so suspicious activity is flagged as it happens rather than at the next shift change. Urgent IT faults after hours go to Key IT's on-call engineers (for managed clients), and you deal with one provider for both IT support and security monitoring. When an overnight incident can stop the morning's dispatch, that matters.

Yes. As a critical-infrastructure sector, transport and logistics increasingly faces formal security expectations from regulators and large customers, and insurers are now judging your Essential Eight as well. We assess and lift your Essential 8 maturity and prepare the documentation that proves your posture, so you can answer security questionnaires and tender requirements with evidence rather than promises.

Yes, we're local. Key IT is based in Greensborough and supports businesses right across Melbourne, including the CBD. When an issue needs hands on site — at a DC, a depot or a yard — our engineers come out for onsite IT support, not just a phone call, and depots in regional Victoria are looked after remotely. For logistics, where minutes of downtime cost real money, on-the-ground help is part of the value.

Yes. We support office IT — laptops, email, Microsoft 365 — alongside the ruggedised scanners, label printers and devices on the floor, and the network between them. Each gets security suited to its environment, so the office is fully locked down while the floor stays controlled and zoned without breaking operations.