3CX caller analytics Melbourne — live Grafana dashboards
Live caller analytics for your 3CX phone system, built in Grafana — call volumes, wait times, abandoned calls and team performance. Set up by Key IT.
Your 3CX phone system already records every call — who rang, how long they waited, which team answered, and who hung up before anyone picked up. Caller analytics turns that call data into a live Grafana dashboard your managers can actually read, so you can see how the phones are really performing and fix problems before customers complain.
See every call — as it happens
Your 3CX system already logs every call. We turn that data into a live Grafana dashboard — call volumes, wait times, abandoned calls and how each team is keeping up — so you can read the phones at a glance and act before customers feel it.
A live Grafana view of your 3CX calls — built around your queues and teams, secured, and watched by our in-house Melbourne team. Prefer Power BI or Metabase? We're not locked to one tool, so neither are you. Figures shown are sample data.
Turn 3CX call data into decisions
3CX captures a huge amount of detail on every call, but most businesses never look at it. We connect your 3CX data to Grafana and build dashboards around the things you care about — your busiest hours, the queues that keep callers waiting, and the teams carrying the load. The numbers refresh on their own, so the screen on the wall always shows today's picture, not last month's report.
What you can see at a glance
Call volume
by hour, day and week, so you can staff for your real busy periods.
Answered vs abandoned
how many callers gave up waiting, and exactly when it happens.
Wait and talk time
how long people queue before a person answers, and how long calls run.
Service level
the share of calls answered inside your target, tracked over time.
By team and by queue
Sales, Support, Accounts or Reception, each with its own view.
After hours and voicemail
the calls that come in when no one's there to take them.
Why Grafana
Grafana is an open, flexible dashboard tool — no per-seat licence, no lock-in, and it reads live data rather than static exports. It's the same kind of dashboard we build for business reporting across IT and security, so your call data can sit beside everything else that matters to the business. Prefer Power BI or Metabase? We can build it there too — we're not tied to one platform, so neither are you.
Set up and watched by Key IT
We handle the technical part: connect Grafana to your 3CX call data, design the dashboards around your queues and teams, and control who can see what. Because our Security Operations Centre is in-house and Melbourne-based, the same team that builds your dashboards keeps the system behind them monitored — so if something stops reporting, real people notice.
Frequently asked questions
What is 3CX caller analytics?
It's live reporting on your phone calls. 3CX records the detail of every call; we surface it in Grafana dashboards that show call volumes, wait times, abandoned calls and team performance, updating in real time.
Does this work with our existing 3CX system?
Yes. We connect to the 3CX you already run — on-premise or hosted — and build the dashboards on top. You don't need to change phone systems.
Can I see how each team or agent is performing?
Yes. Dashboards can break calls down by queue, team or individual extension — answered, missed, average wait and talk time — so you can see where the pressure is.
Is Grafana the only option?
No. Grafana is our usual choice because it's flexible and licence-free, but we can deliver the same reporting in Power BI or Metabase if that suits you better.
Is our call data secure?
Yes. We control who can open the dashboards, keep the data on infrastructure we secure, and our in-house Melbourne SOC monitors the systems behind it.
Do I need to be technical to use it?
No. The dashboards are built to be read at a glance — on a screen in the office or on your phone. We set them up and adjust them as your needs change.
Related services & guides
150+ Melbourne organisations, looked after every day
From manufacturing and healthcare to finance, body corporate and professional services — a few of the businesses whose IT and security we run every day.
Book your free IT & Cyber Security Review
See exactly where your IT and security stand, and what to fix first. No jargon, no obligation.