Contact Key IT on 1300 053 948 or hello@keyit.com.au. Security-certified Melbourne IT support from Greensborough, Mon–Fri 8am–5pm. Book a free review.
Tell us what you need and we aim to respond the same business day.
Dreading the switch? Changing IT providers is the job most businesses keep putting off — so we've made it seamless. We map your setup, manage the whole handover, and keep you running while we do it. No mess, no lock-in contract. The only thing you'll regret is not moving to us sooner.
The quickest way to contact Key IT is to call 1300 053 948 (Monday to Friday, 8am–5pm), email hello@keyit.com.au or send the form on this page. You'll deal directly with our Greensborough team in Melbourne's north-east — no call centre, no runaround — and we'll point you to the right person, whether you need ongoing IT support, a security review or help with something urgent.
Our engineers visit businesses across Melbourne's north-east, north and north-west, plus the CBD. In the north-east, near our Greensborough office, that includes Eltham, Bundoora, Heidelberg and Doncaster. Across the north and north-west, it includes Coburg, Brunswick, Pascoe Vale and Essendon, plus Carlton on the edge of the CBD. Close to our office? See IT support in Greensborough, or browse all the Melbourne suburbs we cover.
If you think a breach is under way — ransomware, a hijacked email account or sign-ins nobody recognises — don't wait on an email reply. Phone 1300 053 948, say it's a security incident and ask for incident response. Our helpdesk answers Monday to Friday, 8am–5pm, and on-call engineers cover managed clients after hours. Not a client and it's after hours? Ring ASD's Australian Cyber Security Hotline on 1300 CYBER1 (1300 292 371), 24/7. Read how our cyber incident response service works.
The review is the easiest first step if you're thinking about changing IT providers. We look over your current IT and security, explain in plain English what's exposed or overdue, and hand you a prioritised plan for what to fix first — free, with no obligation. Curious what it covers? Our IT audit for Melbourne businesses sets out every area we check, from Microsoft 365 settings to backup restores, and shows a sample findings report rated against ASD's Essential Eight. Still comparing? Here's what to look for in an IT support company in Melbourne.
Call 1300 053 948 for the fastest response, email hello@keyit.com.au, or use the contact form. For urgent security incidents, call and ask for incident response.
Head to the Key IT client support page to log a ticket or start a secure remote session, or email support@keyit.com.au. If a system is down or you suspect a security incident, call 1300 053 948 — phoning is the fastest route.
Key IT's helpdesk is open Monday to Friday, 8am–5pm. Outside those hours, on-call engineers pick up urgent issues for managed clients, while Key IT's 24/7 SOC service keeps monitoring for security threats overnight and on weekends.
Yes. We are at Level 4, Suite 6/25 Main St, Greensborough VIC 3088 — you are welcome by appointment.
No. The IT & Cyber Security Review is free and without obligation.
Yes. We manage the handover for you: we document your environment, take over support and security in a planned order, and keep your business running while it happens. There's no lock-in contract — Key IT works month to month.
We aim to respond to enquiries the same business day; our team works Monday to Friday, 8am–5pm. If it's an urgent support problem, call 1300 053 948 rather than using the form.
Yes. Our engineers come onsite throughout Melbourne's north-east and the CBD, and we book scheduled visits for businesses elsewhere in Melbourne, where most issues are handled by remote support. Businesses in regional Victoria and interstate are looked after remotely.
Call and you'll reach a Melbourne engineer — not a queue.